Yes. Every product sold on LUZActive is sourced directly from authorised global distributors and sold as new. LUZActive is an independent multi-brand retailer, not an official partner of the brands it sells, but every item is genuine stock with sourcing records maintained for the full inventory.

All footwear is listed in US sizing. Women's US and Australian shoe sizes are identical, so order your normal US size. Men's US sizes run one full size larger than Australian sizes \u2014 a US 10 is an AU 9. See our full size guide for a complete conversion chart. Read the full size guide.

Estimated delivery is 10\u201312 business days, tracked from dispatch at our Victoria HQ through our global distribution network. All GST and customs duties are included in the price you pay at checkout \u2014 there are no extra fees on delivery.

Yes. We offer a 30-day return policy from the date of delivery. Original shipping fees aren't refundable for change-of-mind returns. See our Refund Policy for details.

Yes. LUZActive uses Shopify's PCI DSS Level 1 compliant payment gateway, meaning your payment data is encrypted and never stored on our servers.